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  1. What form of payments do you accept?
  2. What shipping options are available?
  3. How much is shipping?
  4. How will you ship my order?
  5. How fast is my order processed?
  6. When will my order ship?
  7. Do you ship to Alaska and Hawaii?
  8. When will I receive my order?
  9. What is your return policy?
  10. What if my product arrives damaged?


Q: What form of payments do you accept?

We accept Visa, Mastercard, Discover, and Paypal.

Q: What shipping options are available?

You can select ground, 3rd day, 2nd day and next day air. Options available depend upon the delivery address. Our premier delivery service is UPS. A physical street address is required for delivery.

Q: How much is shipping?

Your shipping rate is calculated based on weight and the delivery location. All expedited shipping rates are calculated based on your order weight and delivery location. Please refer to the Shipping Estimate feature in your cart screen, after adding your items, to estimate the amount of your shipping cost.

Q: How will you ship my order?

We ship through UPS and USPS. Classic Rods & More reserves the option to choose the best carrier available at the time of shipment.

Q: How fast is my order processed?

All orders placed prior to 2pm EST Monday-Friday will be processed the same day. Orders placed after 2pm EST Monday-Friday will be processed the following day. Orders placed after 2pm EST on Friday and all orders placed Saturday through Sunday will be processed on Monday.

Q: When will my order ship?

All in-stock orders will be shipped within 24 hours after order processing.  Direct shipments from the manufacturer vary by product.  Please contact sales@classicrods.com for actual shipping estimates.

Q: Do you ship to Alaska and Hawaii?

We do ship to Alaska & Hawaii. However, shipments to Alaska & Hawaii are excluded from our Free Shipping offer. The UPS rate quoted during checkout is only an estimate and is subject to additional shipping charges that will be charged to your credit card. If you would prefer your Alaska or Hawaii order sent via Priority Mail please contact our Customer Service department at sales@classicrods.com.

Q: When will I receive my order?

Your order will ship from our warehouse in Central VA. Your standard ground shipments will take 1-5 business days to arrive depending on which continental state you ship to (a business day is a non-holiday weekday, weekends are not counted). Expedited shipments will arrive in the amount of business days you select, plus the processing prior to shipping. Please allow extra time when shipping to remote rural areas and during peak holidays. When your order ships we will send you a Shipping Confirmation email with a tracking number and direct link you can use to track your order. Please contact customer service if you have not received your order within 10 business days.

Q: What is your return policy?

We want you to be satisfied with your purchase. If within 15 days after you receive your shipment and you are not satisfied, you may return the item for a refund or an exchange. All exchanged or returned merchandise must be in original factory condition with no modifications or alterations. Returned merchandise must include all packaging materials, warranty cards, manuals, and accessories. If the items being returned needs to be repackaged, there will be a repacking charge. Contact customer service at sales@classicrods.com for a return authorization number, repack the item in a sturdy box, and include a copy of your invoice. You must ship orders back PREPAID. WE DO NOT ACCEPT COD SHIPMENTS. All exchanges need to have reshipping charges included. All returns are subject to a 25% restocking charges. Absolutely no returns on special order or clearance merchandise.

Q: What if my product arrives damaged?

In the event that your product arrives damaged please contact customer service at sales@classicrods.com.